Privacy Policy

Heart2Soul, LLC (hereinafter "Heart2Soul") has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information-gathering and -dissemination practices for this website and associated web pages, applications and services (collectively, this "Site"). By using the Site, you do hereby represent and warrant that you have read, understand and agree to all terms of this privacy policy.


This privacy policy is intended to inform you of the following:

  • The kinds of information, including personal information, collected on the Site;
  • How the information is used;
  • With whom information is shared;
  • Your ability to opt-out of certain information collection and distribution programs;
  • Security measures taken on the Site;
  • How you can update or correct your personal information; and
  • How you can contact us.

Collected Information

Service-Related Information

Heart2Soul's mission is to educate, offer planning information and connect people. Heart2Soul is the resource to turn to when you need funeral-related education, planning and support. It's a place to learn about funeral traditions and etiquette, so you know what to say and do. Where you can show support to a family who is grieving. Where you can connect with family and friends near and far during a difficult time. And where you can find resources to help plan a funeral. We are not funeral directors. Our goal is to help family and friends find answers at a time when there are so many questions. And to educate everyone as they navigate their way through this difficult life event (collectively, the "Service"). In connection with the Service, we collect certain personal information from registered users. This information may include personal information such as name, address, city, state, ZIP code, phone, and email address.

Public Forums

Heart2Soul provides a public forum in which its users connect with each other. As such, this Site makes available to users and visitors to the Site (collectively, "Users") the ability to upload, post, and view comments ("Public Forums"). Any information (including personal information) uploaded, posted or distributed on the Public Forum can be read, collected or used by other Users and can be used by other Users to submit unsolicited messages to you. Heart2Soul is not responsible for, and expressly disclaims any liability that may arise from, any information whatsoever posted by you or any other Users to any Public Forum.


A cookie is a small piece of data containing a unique identification number that is sent to your browser from a web server, and is stored on your computer's hard drive. This Site uses cookies to collect certain non-personally identifiable information (e.g., IP address, web pages on the Site visited, time and date). Heart2Soul relies on cookies to preserve the identity you have created while logged on. If you choose to not accept cookies, you cannot participate as a registered, signed-in member.

Third Party Links

From time to time, this Site may contain advertisements of third-party advertisers or Users may imbed links to third-party sites. If you click on an advertisement or link to one of these third party web sites, Heart2Soul may provide non-personally identifiable information to the advertiser and/or the web publisher. Additionally, the advertiser or web publisher may use cookies or other similar technology to collect information from you as you visit their site(s). Heart2Soul is not responsible for the privacy practices or the content of such sites. From time to time, Users may have the opportunity to participate in special programs and will be able to opt-in to programs that will transfer certain of their information to other third-party services. This will occur only with prior permission from the User.

Supplemental Information

This Site supplements the information that you provide with information that is received from third parties.

License for Use of Information

By submitting personal information on this Site you grant Heart2Soul a license to use such personal information for the purposes set forth in this privacy policy and the Terms of Use.

How we use User information

We may use non-personally identifiable information collected on the Site to improve the quality of the Service and the Site, by, among other things, diagnosing service or technology problems, assessing and maintaining security, and offering personalized services, content, as well as for use in advertising, and market research.

To the extent advertisements are used on the Site, Heart2Soul uses information collected from registered Users to place ads where they believe interested parties will see them.

Heart2Soul uses personally identifiable information to register, and establish a public profile for registered Users of the Site in connection with the Services and to coordinate the functions relating thereto. In addition, we may also share certain information about you with those of our vendors who are responsible for handling your account or performing other necessary services that you require. Although we may share sensitive financial information (i.e., credit card numbers, banking information), security information (e.g., account passwords) and personal communications (e.g., personal e-mail messages or wall or forum postings) with such vendors where necessary and appropriate, we will not share such information with other third parties, except in response to formal requests (e.g., subpoena or court order) made in connection with litigation or arbitration proceedings directly relating to the services we provide.

Sharing of Information

When you submit information to Heart2Soul, it is generally collected, processed and maintained solely by us. Sometimes we may allow partner companies to collect non-personally identifiable information about Users from us or other information directly from you (through their Web site). When Heart2Soul is the source, it is usually so that we can provide a service with a partner. We choose to work with companies that we believe to be upstanding and that we believe will treat your information responsibly. But, since we don't own these companies, we can't speak for them on privacy issues. Before telling them about yourself, check out their privacy statements. If you are not satisfied with their information practices, you can choose to not use their service.

If you do not want us to share information about you with our business partners, you may send us an e-mail at . Include the word "privacy" in the subject line of the e-mail and all your registration information in the body of the e-mail. Heart2Soul reserves the right to transfer, sell and/or distribute all information collected on its Site for any purpose, including, but not limited to, for satisfaction of any debt or upon liquidation of the company should such a situation arise.

Heart2Soul reserves the right to disclose User information from both private and public areas of the Site at our discretion to anyone, if required by law or if given reason to believe, in our sole discretion, that someone is causing injury to or interference with the rights of Heart2Soul members or the general public, or with Heart2Soul's rights of property.


During registration or thereafter you may be provided a choice whether to receive correspondence from either Heart2Soul or its affiliates or partners and whether you want to participate in a variety of Heart2Soul-sponsored programs or specials that may be offered from time to time. This information remains on your Profile where you can, at any point, easily edit it to indicate that you have changed your mind. If you purchase anything through Heart2Soul, we may occasionally contact you with information about special events, sales, and activities. You always have the option to ask Heart2Soul not to contact you with this information again. As for promotions, contests, submission opportunities and programs, you will not be included unless you opt-in.

If you receive unsolicited email from a domain, please contact us at .



This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. This includes moderation of message boards and other public areas, a User record manager, and technical systems. Other than as set forth in this privacy policy, Heart2Soul does not collect User's personal information.


To preserve the integrity of our databases, standard procedure calls for us to retain information submitted by members for an indefinite length of time. Heart2Soul understands your submissions as consent to store all your information in one place for this indefinite length of time, if we so wish. If required by law, as is the case to comply with the Children's Online Privacy Protection Act (COPPA), we will nullify member information by erasing it from our database. We will also respond to written member requests to nullify account information. If you wish to make such a request, which requires that we verify your identity, or if you have any questions regarding this policy, contact Heart2Soul at .

Password Protection

Your Heart2Soul profile is password-protected so that only you and authorized Heart2Soul employees have access to your account information. In order to maintain this protection, do not give your password to anyone. If someone who represents to you they are Heart2Soul staff asks for any personal account information, including password, check their URL. If it doesn't say they are , they're not. Also, if you share a computer, you should sign out of your Heart2Soul account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.


Heart2Soul seeks to ensure that your information is secure on its system. Extremely sensitive information, like credit card numbers, is always transmitted in encrypted form. Only certain authorized Heart2Soul employees can access this information, and then only if it is relevant to their job duties. Heart2Soul has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing web security and making sure that every Heart2Soul employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Heart2Soul cannot guarantee the security of any information you transmit to us, and you do so at your own risk. If you have any further questions on this issue, refer to the site Terms of Use. Heart2Soul expressly disclaims any liability that may arise should any other individuals obtain the information you submit to this Site.

Updating/Editing your information

Heart2Soul believes strongly in giving you the ability to access and edit your personal information. To update your personal info, please sign in and visit your dashboard. There you can view, update and correct your account information. You may edit your profile at any time -- all you need is your username and password.

Our databases automatically update any personal information you edit in your profile, or that you request we edit. Information transmitted through boards, chats, polls or through any other means remains in our databases and become the property of Heart2Soul upon submission.

Child Protection

Heart2Soul is intended for people 18 or over. Our registration process is intentionally designed to identify children under 18 years of age. We have also made an effort to specifically limit Heart2Soul's appeal to people age 18 and older. Heart2Soul will not knowingly collect any information from children under 18.

If it comes to our attention that a member has revealed, on Heart2Soul, that they are under 18, a member of Heart2Soul's staff will immediately close their account.


Notification of changes

Heart2Soul's security and privacy policy are periodically reviewed and enhanced as necessary. This policy might change as Heart2Soul updates and expands its services. Heart2Soul will contact registered Users via email and will post notification if there are any material changes in its privacy practices. Please check the revision date at the bottom of this page to determine if the privacy policy has been modified since you last reviewed it.

Contacting Us

If you have technical problems, questions or other issues related to your use of Heart2Soul or this privacy policy, please click the link Contact Us on the home page of the site. You can also contact us at

By using the Site, you do hereby represent and warrant that you have read, understand and agree to all terms of this privacy policy.

This privacy policy was last revised on July 23, 2011.